I did two things this past weekend that I am proud of. Sometime back, I canceled my dish network account and returned all their equipment. However, I received a bill from Dish Network for $105.75 which were fraudulent charges claiming I hadn't returned the equipment. After spending several hours speaking to customer service agents without luck, I had had enough. Through the help of Consumerist.com and some googling, I found the email address of the Charles Ergen, the CEO of echostar (the company that owns dish network) and wrote him an email and copied the customer service department on it. I sent the email yesterday evening at about 5pm. This is the email I wrote to him:-
I have been trying to resolve a billing issue with Dish Network for a while now and wanted to write to you since I have received poor customer service.
In September 2006, I became a dish network subscriber through a local retailer in Detroit. I had initially ordered a DVR, but when the technician came to install it, he only had a regular receiver and set that up. He asked me the go to a local dish network warehouse and exchange the receiver for a DVR. I did that within 24 hours and I thought everything was fine. In the first month I received a bill for the DVR. In November 2007, I canceled my Dish connection and returned my equipment. However, Dish sent me a bill for $105.75 for equipment charges. After a few phone calls to Dish Network, I was told it was for the original receiver I returned. Dish never took that out of my account. When I told them I had exchanged that for the DVR, they told me that was a transaction between me and my retailer and that I had to call her and have her send the receiver back to Dish.
I then called my retailer and she agreed with me that I had returned the receiver and that she will send a note to Dish. She told me Dish shouldn't be charging me for the receiver as the receiver belonged to the retailer and that it was a transaction between me and the retailer. She tells me she sent a note to Dish asking them to remove the charges from my account. However that hasn't happened and I received a letter from a collection company attempting to collect the charges. Every time I speak to Dish network, they ask me to speak to the retailer and when I speak to the retailer, she wants me to speak to Dish network. Incidentally, for the 14 months that I had service, the Dish receiver never showed up in my account or my bills. The thing I don't understand is me getting played between the retailer and Dish. My understanding was that the retailers represented Dish Network, but apparently Dish doesn't consider the retailers a part of themselves even though the retailers sell their products and services and use Dish Network's name.
My Dish Network account number is ****. The service address was ****. The name and address of the Dish Network retailer is ****.
After spending several hours on the phone with the retailer and Dish network, I am just really frustrated. I would really appreciate it if you could ensure that this issue gets resolved. I can be reached at this email address or at the phone number below if you would like to discuss. I am even willing to get on a conference call with the retailer and Dish Network to get this resolved.
Guess what happened? At around 10am today morning, I got this email from a guy called Matt Kliewer from the executive communications office
I will go ahead and remove the charge from the account. We will have our retailer service department get in contact with the retailer. I apologize for the inconvenience this may have caused you.
Echostar Satellite LLC"
Oh! boy, wasn't I happy to see the charges removed. I was getting ready to file a complaint at the better business bureau and at uscp.org. The charges still show up in my online account, but I am assuming they will be removed soon.
Second, I usually get my shirts dry cleaned. I really like the convenience of not having to wash or iron them. However one pet peeve of mine is the annoying wire hangers that come with the dry cleaned shirts. Most people just throw them away, but my dry cleaner gets them back and recycles them. The "green" person in me wanted to take them back to the dry cleaners and have them re-use it. However one problem with that was after a year of throwing the hangars in the corner of my bedroom they were all tangled up and looked something like this
I am proud to say I sacrificed a significant portion of Sunday afternoon to (save the planet) untangle the hangers and made them look something like this
and eventually like this.
They are all packed up in a green whole foods bag (made of recycled paper) ready to be returned to the dry cleaners where along with their friends they will live happily ever after, bearing the burden of freshly dry cleaned shirts in their slender shoulders.
So those were the two things I did this past weekend that i am proud of :) - Comments?
P.S> I know I don't have to color green text in green, but i thought that created a nice visual effect!